Returns & Exchange Policy
Thank You for Supporting Sundercover®
We’re incredibly grateful for your support and excited to have you as part of the Sundercover® community. Every purchase helps us continue our mission of providing high-quality, sun-protective products that keep you and your loved ones safe under the sun. Customer satisfaction is one of our top priorities, and in the unlikely event that you need to make a return or exchange, we’re here to help.
To Initiate a Return or Exchange:
Please email our customer service team at customerservice@sundercover.com with your order details to begin the process. Items purchased on our website may be returned for an exchange, merchandise credit, or refund, provided the following conditions are met:
- Items have not been worn or washed
- Items are postmarked for return within 14 days of receiving your order
Returns:
- Once your return request is received, we will send a free USPS return label within 48 hours
- Refunds will be issued within 7 days of receiving and approving the returned item
- The refund will cover the item purchase price excluding original shipping charges
Exchanges:
- You may place a new order at any time at: https://sundercover.com
- A USPS return label will be emailed to you within 48 hours of your exchange request
- Once your return is received and approved, a refund including original standard shipping will be issued within 7 days
Defective Merchandise:
If you receive a defective item, you may return it for a full refund or replacement. All returns are subject to inspection. Items returned in worn or unacceptable condition will be sent back to the customer at their expense.
Final Sale Items:
Please note: Discontinued or sale items are not eligible for return or exchange.
If you have any questions, don’t hesitate to reach out. Thank you again for choosing Sundercover®—we’re proud to help you stay stylish, safe, and sun-protected every day.
